Safety and reporting
Private shouldn't mean unsafe.
If someone is bothering you, or you've seen something harmful, here's how to tell us and what happens next.
If you're in danger now, call your local emergency number, such as 911 in the United States. We can't send help to where you are.
In the app
Report or block.
Open the conversation, tap the person's name, and choose Report. You can also block them, so they can no longer reach you.
- You choosePick up to 10 recent messages from that conversation to include.
- Sealed for the safety teamOnly they can read it: Ardea's for a Personal account, your workplace's for a Work account.
- They aren't toldThe person you report doesn't find out.
By email
Write to our safety team.
If you can't use the app, or want to tell us more.
Tell us what happened and, if you can, the name the person uses in Ardea. Please don't send us anything illegal, such as images of a child: describe it instead, and we'll tell you what to do.
On a Work account, also tell your workplace's IT or security team. They run your account and can act directly.
What happens next
What we can see, and what we do.
Conversations are sealed end to end, so we can't read them and we don't scan them. We act on what people report: the messages they choose to share, and the account details our servers hold.
- ReviewedOur safety team reviews what's reported.
- ActionWe may warn, limit, suspend or close an account that breaks our rules.
- The lawWhere the law requires it, we keep information about an account and report illegal content to the authorities, including child sexual abuse material to the appropriate child-protection authorities.
Young people
Extra care for teens.
Ardea isn't for children under 13.
Teens can't make themselves findable by strangers, and get extra protections. If you believe a child under 13 is using Ardea, or a young person is at risk, email safety@getardea.com.
Pending legal review. Our full community rules will be part of the terms of use, published before the app is available.