Support
How can we help?
Answers to common questions, and real people to write to when you need more.
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Help
Ask us anything.
Tell us what you were trying to do, what happened, and which phone you use. A person will reply.
support@getardea.com -
Safety
Someone bothering you?
Report harassment or harmful content, or read how reporting works.
safety@getardea.com -
Security
Found a weakness?
Tell us privately, and see how to report it.
security@getardea.com
Never send us your passwords, PINs or recovery codes. We will never ask for them. On a Work account, start with your workplace's IT or security team: they run your account and can act faster.
Getting started
New to Ardea.
What it is, when it's coming, and how the two kinds of account fit together.
When can I get Ardea?
Ardea is coming soon to the App Store, for iPhone first. There's no waiting list to join: check back here.
What is Ardea?
An app for private messages, files and calls. Everything you send is sealed on your phone and opened only on the phones of the people you send it to. The servers in between pass it along but can't read it. How Ardea protects you explains more.
What's the difference between a Personal and a Work account?
A Personal account is for family, friends and everyday life. You set it up yourself with your email address. A Work account is set up by your workplace for its own people, on servers it runs. You can have both in one app. They stay separate, and your workplace has nothing to do with your Personal account.
Does Ardea cost anything? Does it show ads?
Ardea has no ads and doesn't track you or sell anything about you. Pricing will be on the App Store when the app is released.
Your account
Phones and accounts.
What to do when you lose a phone, and how to leave.
I lost my phone. What should I do?
Your messages are sealed on the phone and protected by Ardea's own lock, so whoever finds it can't simply read them.
- Work account: on another of your devices, open Account and choose Report a lost device, or call your workplace's IT or security team.
- Personal account: if you've linked another device, open Account on it and remove the lost phone. On a new phone, set Ardea up again with the same email address; the new phone takes over your account.
Can you get my old messages back?
No. Only your devices can open your messages, so we can't recover old conversations. That's the price of real privacy, and it's the same for everyone, including us.
How do I delete my account?
Personal account: in the app, open your account settings and choose to delete your account, then confirm with a fresh code sent to your email. We erase what our servers hold for you. Work account: ask to close it from the app; your workplace's administrators do the rest. The privacy policy has the details.
Privacy and safety
What we can and can't do.
The short answers. The privacy policy has the long ones.
Can Ardea read my messages?
No. They're sealed on your phone with keys we never have. Our servers carry them but can't open them.
How do I report someone?
In the conversation, tap the person's name and choose Report. You pick up to 10 recent messages to include, and they're sealed for the safety team only. See Safety and reporting.
Is Ardea certified?
Not yet. Ardea hasn't been certified or reviewed by an outside security firm. We'll say so on How it protects you when it has.